Background Computer Experience

Graduate of the 3-yr Business Technology – Information / Communication Program from St. Lawrence College

Over 20 years of customer relations

2 year telephone / online chat Hp support for entire North America and some foreign countries, covering all laptops, tablets, desktops & handhelds.

Software quality assurance engineer for Corel Corporation

Provided IT network support for over 200 Revenue Canada employees as a CS-1, as well as the internal network mail building administrator in Ottawa, ON and also received an enhanced security clearance

Taught MS Office, MS Mail and Windows 95 to 30 various staff members of the Ontario Provincial Police & receiving very high accreditations for my course teaching

Taught a help desk module course and support analyst workshop for C.D.I. College in Ottawa pertaining to critical thinking and decision making

Provided customer support for the S.E. U.S.A. Cingular Wireless region, i.e. Billing, rate plans & all administration